![]() ![]() Device Manager in the Windows Operating Systems allows users to view and control the hardware attached to the computer.For Windows, open Device Manager to check that the Windows driver is properly installed.If BRIO is connected through a USB hub or extender, try plugging directly into USB port:Some external hubs or extenders may not have adequate power or specifications to support BRIO.Try a different computer:Does the BRIO work fine on another system?.Try a different USB port:Sometimes a USB port on the host computer running the video conferencing software may have an issue.Check your setup:Are all cables and connections plugged in tightly?.If you have plugged BRIO into a USB port, and even after several minutes the device is not recognized in the system or not showing up in your applications, please try the following to ensure whether it is a connection issue rather than problems with your hardware: ![]()
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